At CASEOG, we stand behind the premium quality of our mobile cases and accessories. If you are not entirely satisfied with your purchase, we’re here to help.
You have 3 days from the date of delivery to initiate a return or exchange request.
Requests made after this 3-day window will not be eligible for a refund or exchange.
To ensure a successful return, please confirm the following:
Condition: The item must be unused, unwashed, and in the same condition that you received it.
Packaging: The item must be in its original premium packaging with all tags, manuals, and accessories included.
Proof of Purchase: A valid invoice or order number is required.
The following items cannot be returned or exchanged:
Incorrect Model Selection: Returns are not accepted if a case was ordered for the wrong phone model by mistake. (Please verify your model in Settings > About before ordering).
Screen Protectors: Items like tempered glass or camera lens protectors cannot be returned once the adhesive film is removed.
Sale/Promotional Items: Products purchased during "Clearance" or "Final Sale" events.
If you receive a damaged or defective product, please notify us within 24 hours of delivery.
Evidence Required: We strongly recommend filming an unboxing video as it serves as primary proof for damage claims.
Resolution: We will provide a free replacement for defective items. If a replacement is unavailable, a full refund will be issued.
Initiate: Email SUPPORT@CASEOG.COM or WhatsApp us at 6366666947 with your Order ID and photos of the product.
Approval: Once approved, we will arrange a reverse pickup (available for select pin codes).
Self-Ship: If reverse pickup is unavailable in your area, you may need to ship the item back to us. We will reimburse up to ₹100 in shipping costs upon verification.
Inspection: Once we receive your return, it will undergo a quality check. This typically takes 2-3 business days.
Credit: If approved, the refund will be processed to your original payment method within 5-7 working days, depending on your bank's policies.
COD Orders: For Cash on Delivery orders, we will request your bank details or UPI ID to process the refund.
For any queries regarding your return, reach out to our support team:
Phone/WhatsApp: 6366666947
Email: SUPPORT@CASEOG.COM
Support Hours: Monday – Friday , 10:00 AM – 6:00 PM